Every call the agent has answered, with its transcript. Times are Central.
Mon 14 Sep, 6:48 AM · 0:57
Grace
Hi James, thanks for calling EcoStar Pest Control. How can I help you today?
Caller
Can you just tell me which one I'm currently on?
You're currently on our Diamond plan, which is $799 to start and then $119 a month. Is there anything
Alright. Just tell me, like, earlier which problem I tell you.
Are you having a problem with pests coming back, or were you looking to schedule your next visit?
No. No. Just can can you tell me the intent for my my current booking? Like, for which problem I tackle for
Hello?
Mon 14 Sep, 6:45 AM · 2:17
Hi, I'm Grace, thanks for calling EcoStar Pest Control. How can I help you today—are you dealing with a pest problem, or looking for pricing?
I'm looking for pricing.
I can help you with that! What pest are you dealing with, and where have you been seeing them around the house?
Yeah. We have termites all over over storage area in the house.
Oh, finding termites in the house is definitely scary, but that's something we take care of. How long has that been going on?
Around one week.
Catching it early after just a week is great, and we treat termites using Sentricon bait stations or liquid termiticides. We have three plans, Gold, Platinum, and Diamond, and for termites, Diamond is the one I'd recommend because it includes Sentricon and the termite warranty for $799 to start and then $119 a month. Does that sound good?
Oh, yeah. But can you just tell me, like, do you hundred percent guarantee you remove termites means your solution is better than other pest control sites.
Our Diamond plan comes with a 100% satisfaction guarantee and a termite warranty, so if active termites are found after the initial inspection, treatment is at no extra charge. Does that Diamond plan work for you?
Yeah.
Perfect, let's get your first visit booked. Our expert will confirm the exact price and get you set up on the plan when they come out. What's the street address and city where we'd be heading?
Allen Street, Dallas
Got that down. And when works best for you for us to come out?
Friday, eleven.
Eleven o'clock on Friday is open, shall I book that for you?
And who should I put this under?
James
I've booked your first visit on the Diamond plan for Friday, September 18th at 11:00 AM at Allen Street in Dallas.
Is there anything else I can help you with today?
Nothing. Bye bye.
Thanks for calling EcoStar, James, and have a wonderful day! Goodbye.
Mon 14 Sep, 6:34 AM · 2:09
Yeah. I'm dealing with the test. Which are mosquitoes all around my backyard.
Mosquitoes in the backyard are so frustrating, especially this time of year. How long have they been bothering you back there?
Almost one month.
A month is definitely long enough to deal with that. Mosquitoes are something we take care of using eco-friendly larvicides in standing water and a professional barrier spray around the yard.
We have three plans—Gold, Platinum, and Diamond—and for mosquitoes, Platinum is the one I'd recommend. It's $149 to start and then $89 a month. Does that sound good?
Oh, yeah. Go ahead.
Perfect, let's get your first visit booked! Our expert will confirm the price and get everything started when they come out.
What's the street address and city we'd be coming out to?
Ellen Street, Dallas.
Got it, Ellen Street in Dallas. And when works best for you?
Thursday,
On Thursday
On Thursday, I have nine or nine thirty in the morning available. Do either of those work for you?
Oh, yes.
Which one would you prefer—nine o'clock or nine thirty?
(unintelligible audio)
First one.
Nine in the morning on Thursday works great. And who should I put this under?
James.
I'm so sorry, James—something on our end stopped me from getting that locked in, but someone from our office will call you shortly to confirm Thursday at nine in the morning. Thanks for calling EcoStar, and we'll talk to you soon!